Agents should fill out this template when they want to create knowledge from a ticket.
Title
Subtitle about the article
Paragraph 1
This info doesn't exist on our HC!
Paragraph 2
This is more info that is missing from our HC!
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<% if (previousArticle) { %>
<% } %>
<% if (items.length > 1) { %>
<% if (previousTitle) { %>
<% } %>
<% if (nextArticle) { %>
<%= previousTitle %>
<% } %> <%= previousArticle.title %>
<% if (nextTitle) { %>
<% } %>
<%= nextTitle %>
<% } %> <%= nextArticle.title %>In this article
-
<% items.forEach(function(item) { %>
- <%= item.name %> <%= partial('partial-table-of-contents', { items: item.children, partial: partial }) %> <% }); %>
-
<% items.forEach(function(item) { %>
- <%= item.name %> <%= partial('partial-table-of-contents', { items: item.children, partial: partial }) %> <% }); %>
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